For OEM machine builders

Reduce on-site service.
Resolve more issues remotely
with better machine visibility.

StriData helps OEM service teams turn connected machine data into a structured view of alarms, machine states, and failure patterns. That gives your team more context before they act, so fewer issues require reactive site visits.

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The problem

When service teams can only react after something goes wrong, every issue becomes slower, more expensive, and harder to resolve remotely.

Service stays reactive

Engineers only start investigating once a customer reports a problem, which means valuable time is lost before the real issue becomes visible.

Too many issues lead to site visits

Without enough context from the machine itself, teams often send someone on-site before knowing whether the issue could have been resolved remotely.

Alarms lack context

Alarm data on its own rarely explains what actually happened. Without machine states, history, and patterns, it is difficult to prioritize and diagnose effectively.

What structured service data looks like

When machine data is organized into a usable service view, your team gets more than isolated alarms. They get the context needed to understand what happened, where it happened, and what to do next.

Alarm history over time

Instead of seeing only the latest alarm, your team can review what happened before, during, and after an issue — making it easier to understand the sequence of events.

Machine states and operating context

Service teams can see whether a machine was running, idle, stopped, or changing state when the issue occurred, which adds critical context to alarm data.

Recurring failure patterns

When issues are categorized consistently across machines and sites, repeated faults become visible. That helps teams spot patterns instead of treating every issue as a one-off incident.

Response time and service performance

Teams can track how quickly issues are identified, handled, and resolved, creating a clearer view of service performance across the installed base.

How it works

From connected machine data to remote service visibility in 3 steps

You already have machine connectivity in place. StriData builds the layer on top: first we connect alarm and state data, then we structure failure context, and finally we turn it into a fleet-wide service view your team can actually use.

1

Connect alarm and machine state data

We connect directly to your machine environment and bring alarms, machine states, and operational events into a structured service layer.

Best fit when IXON is already used across your installed base and the data is there, but not yet usable for faster service decisions.
→
2

Structure failure categories and context

We organize machine events into a consistent service model, so your team can relate alarms to machine behavior, failure types, and recurring patterns.

Think alarm history, machine states, response context, and repeated fault patterns — structured once, then reused across machines and sites.
→
3

See service patterns across the fleet

Your service team gets a shared view of issues across machines and customer sites, making it easier to diagnose remotely, reduce site visits, and prioritize the right actions.

This makes it easier to resolve more issues remotely, identify recurring service problems, and improve response quality without rebuilding your service workflow.
Result: the machine data you already collect through IXON becomes usable for remote diagnostics, service improvement, and fleet-wide troubleshooting — without replacing your existing setup.
Proof

Already proven in a global machine fleet

TMI used this same structured service approach to move from reactive troubleshooting toward a more scalable remote service model across its installed base.

~70%
of service issues resolved remotely
5 min
to onboard a new customer site to the analytics layer
1,500+
machines connected across 40+ countries

TMI already had IXON connectivity in place. StriData helped turn raw alarm and machine data into a structured service view that made remote diagnostics more consistent and scalable across sites.

The result was fewer issues requiring on-site intervention, better visibility into recurring failure patterns, and a stronger service model built on data that was already available.

Read the full TMI case study →
Frequently Asked Questions

Questions about remote service and diagnostics

The main challenge is usually not whether machine data exists, but whether your service team can use it quickly enough to reduce reactive troubleshooting and unnecessary site visits. These are the questions OEM service teams usually ask first.

Initial access to machine data can be set up quickly when IXON connectivity is already in place. The first step is making alarms, states, and events available in a structured view. Defining the right service model takes more work up front, but that is what makes the setup reusable across machines and sites afterward.
No. StriData adds structure on top of your existing setup. IXON remains your connectivity and remote access platform, and your current service workflow can stay in place. StriData helps make alarm and machine data more usable for remote diagnostics, pattern analysis, and service improvement.
That depends on what is already configured on the machine side, but in general IXON can make variables, machine states, alarms, counters, and historical events available. StriData works with the data that is already being collected and structures it into a service view that is more useful for diagnostics and reporting.
Yes — that is one of the main reasons to structure service data in the first place. When your team can see alarm history, machine states, and repeated failure patterns in context, they can often diagnose more remotely and decide earlier whether an on-site visit is really necessary.

Want to resolve more service issues remotely?

The Quick Scan is the best starting point if you already have machine connectivity in place and want to explore what a more structured remote service setup could look like for your machines, alarms, and installed base.

StriData has structured analytics for 1500+ machines across 40 countries, all built on existing IXON connectivity, without replacing infrastructure.

Martijn van Dijk

Founder & Data Engineer